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  • I had a complete knee replacement at Roanoke Memorial Hospital in December 2010. I was released from the hospital on a cold and snowy day. The representative from Advanced Home Care who brought me the CPM machine – Mr. Parker – did an extraordinary thing for me that day. He risked the dangers of the icy, snow-covered roads and […]

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Patient Rights

You, the patient, have the right to:

  • Be treated with dignity and respect.
  • Confidentiality of patient records and information pertaining to a patient’s care.
  • Be presented with information at admission in order to participate in and make decisions concerning your plan of care and treatment.
  • Be notified in advance of the types of care, frequency of care, and the clinical specialty providing care.
  • Be notified in advance of any change in your plan of care and treatment.
  • Be provided language interpretation and clearly illustrated instructions.
  • Be provided equipment and service in a timely manner.
  • Receive an itemized explanation of charges after primary payer source has paid.
  • Be informed of company ownership.
  • Express grievances without fear of reprisal or discrimination.
  • 24 hour emergency response.
  • Receive respect for the treatment of one’s property.
  • Refuse or discontinue service or equipment (with timely removal of equipment) within the confines of the law and be informed of the consequences of this action.
  • Be informed of potential reimbursement for services under Medicare, Medicaid, or other third party insurers based on the patient’s condition and insurance eligibility (to the best of the company’s knowledge).
  • Be notified of potential financial responsibility for products and services not fully reimbursed by Medicare, Medicaid, or other third party insurers (to the best of the company’s knowledge).
  • Be notified within 30 working days of any changes in charges for which you may be liable.
  • Be admitted for services only if the company can provide safe, professional care at the scope and level of intensity needed. If the company is unable to provide care, then the company will provide alternative resources.

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Notice of Non-Discrimination: As a recipient of Federal finance assistance, Advanced Home Care, Inc. does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color,national origin, disability, or age in admission to, participation in, or in receipt of the services and benefits under which any of its programs and activities, whether carried out by Advanced Home Care, Inc. directly or through a contractor or any other entity with which Advanced Home Care, Inc. arranges to carry out its programs and activities.