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  • I, as well as my son’s private-duty nurse, have found Ms. Henderson to be very professional, courteous, and willing to go “above and beyond” to ensure that his monthly respiratory supply orders are not only received in a timely manner, but that they are correct. On numerous occasions, she has contacted me or my son’s nurse to gather more detailed descriptions of supplies needed and/or to determine why a certain supply may have been shipped in error.

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Patient Responsibilities

You, the patient, are responsible for:

  • Notifying the company when you will not be available for services.
  • Notifying the company if extra equipment or services will be needed.
  • Participation as agreed in the Plan of Care/Treatment.
  • Notifying the company of change of address, phone number or insurance status.
  • Notifying the company of any change in condition, physician orders, or physician.
  • Notifying the company of needed medical equipment repair.
  • Notifying the company when service or equipment is no longer needed.
  • Notifying the company of an incident involving clinicians or equipment.
  • Notifying the company in a timely manner for discharge.
  • Meeting the financial obligations of your health care as promptly as possible.
  • Providing accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters pertinent to your health.
  • Your actions, if you refuse treatment or do not follow the plan of care.
  • Providing a safe environment for our staff to perform the services outlined in your plan of care.

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Notice of Non-Discrimination: As a recipient of Federal finance assistance, Advanced Home Care, Inc. does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color,national origin, disability, or age in admission to, participation in, or in receipt of the services and benefits under which any of its programs and activities, whether carried out by Advanced Home Care, Inc. directly or through a contractor or any other entity with which Advanced Home Care, Inc. arranges to carry out its programs and activities.