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  • On behalf of my father and myself, I would like to thank you for the bountiful supplies of food, cleaners, toiletries and financial support that we received before Christmas. We would especially like to thank your social worker, Ms. Meyer, for nominating our family for help. My dad and I no longer call Advanced Home […]

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New Confidence

I am writing to compliment you and your staff for the wonderful home health care I’ve received at your hands. I’d like to single out Lori for her knowledge, her patience, and her rare gift of giving me the confidence I needed in dealing with my supplies and my ability to handle a bizarre colostomy stoma. I had suffered a severe crisis in confidence in my ability and Lori not only helped me find a system which works well for me, but she had the additional gift of boosting my morale in order to handle my colostomy in a way which it would not rule my life.

Lori is well trained and developed, her instructions were easy to follow but, more than that, she has a gift of instilling in a patient the confidence and dedication to succeed in any given task. I find this most rare and will never be able to repay her for what she’s done for me.

When I was able to work I found that, in my profession, people were only motivated to write or call with complaints. I’d like to go on record as saying that, in Lori, you have a well trained, well educated nurse who goes above and beyond the call of duty in the empathy she displays for her patients, and her rare ability to inspire and motivate a patient to believe wholeheartedly that they can handle the new system provided by your excellent organization. She has been patient, understanding, and remarkably equipped to give me the confidence I needed so badly to try and excel at a new ostomy program, with new equipment and new philosophy in dealing with it. I cannot praise her enough.

Thank you for listening to a terrified patient who has found exactly what I need through the encouragement of Lori. I hope this letter will go into her file and let you know what a truly excellent employee you have in Lori. I can’t praise or thank her enough.

I would like to, additionally, praise your entire staff and program for home health care. Lori has taken a woman who couldn’t hold a seal, and was terrified to leave her home and transformed her into a woman who believes she can handle this and resume her life (albeit disabled by problems created by radiation) without fear of leaving home.

Please convey to Lori how very much I appreciate her help, and how deeply gratefull I am for her support. You have a very gifted woman in at your agency.

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