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  • I, as well as my son’s private-duty nurse, have found Ms. Henderson to be very professional, courteous, and willing to go “above and beyond” to ensure that his monthly respiratory supply orders are not only received in a timely manner, but that they are correct. On numerous occasions, she has contacted me or my son’s nurse to gather more detailed descriptions of supplies needed and/or to determine why a certain supply may have been shipped in error.



Quality Improvement

Advanced Home Care has an extensive Quality Improvement Program with a focus on improving the patient experience, accountability and compliance to the regulations governing operations and billing practices.  We strive to set the standard for legal, ethical and appropriate business practices while providing employees with a safe and ethical place to work.

Quality Improvement Categories:

  • Patient Satisfaction and Employee Satisfaction are monitored through surveys with close attention to the resulting data used to improve both the employee and patient experience continually.
  • The Corporate Compliance Program ensures the organization compliance with federal, state and local laws and regulations including the Deficit Reduction Act (False Claims Act), conflict of interest, and patient/customer confidentiality; provides a written code of conduct for employees; exemplifies company policies and procedures that impact patient outcomes.
  • Risk Management is addressed through close monitoring of patient incidents and concerns and employee occurrences.
  • An Improving Organizational Performance Plan is developed and implemented annually.
  • Advanced Home Care uses the Lean philosophy to eliminate waste and promote increase value to the customer.

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Notice of Non-Discrimination: As a recipient of Federal finance assistance, Advanced Home Care, Inc. does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color,national origin, disability, or age in admission to, participation in, or in receipt of the services and benefits under which any of its programs and activities, whether carried out by Advanced Home Care, Inc. directly or through a contractor or any other entity with which Advanced Home Care, Inc. arranges to carry out its programs and activities.