You, the patient, have the right to:

• Be treated with dignity and respect.
• Confidentiality of patient records and information pertaining to a patient’s care.
• Be presented with information at admission in order to participate in and make decisions concerning your plan of care and treatment.
• Be notified in advance of the types of care, frequency of care, and the clinical specialty providing care.
• Be notified in advance of any change in your plan of care and treatment.
• Be provided language interpretation and clearly illustrated instructions.
• Be provided equipment and service in a timely manner.
• Receive an itemized explanation of charges after primary payer source has paid.
• Be informed of company ownership.
• Express grievances without fear of reprisal or discrimination.
• 24 hour emergency response.
• Receive respect for the treatment of one’s property.
• Refuse or discontinue service or equipment (with timely removal of equipment) within the confines of the law and be informed of the consequences of this action.
• Be informed of potential reimbursement for services under Medicare, Medicaid, or other third party insurers based on the patient’s condition and insurance eligibility (to the best of the company’s knowledge).
• Be notified of potential financial responsibility for products and services not fully reimbursed by Medicare, Medicaid, or other third party insurers (to the best of the company’s knowledge).
• Be notified within 30 working days of any changes in charges for which you may be liable.
• Be admitted for services only if the company can provide safe, professional care at the scope and level of intensity needed. If the company is unable to provide care, then the company will provide alternative resources.